Return /Refund Policy

At Novelle studieo, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our refund policy below.

Returns/ Refund

You may request a return within 3 days of receiving your order.

To be eligible for a return:

- The product must be unused and in its original condition.
- The product must be returned with its original packaging.
- Proof of purchase may be required.
- Certain products may not be eligible for return due to hygiene or safety reasons.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Send us clear photos or videos of the product and packaging so we can review the issue and provide an appropriate solution.

Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If your refund is approved, the refund will be processed through the original payment method where possible. The time required for the refund to appear in your account may vary depending on your payment provider.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Non-Returnable Items

Some products may not be eligible for return, including:

- Used or damaged products caused by the customer
- Products without original packaging
- Items specifically marked as non-returnable
- Products that cannot be returned for hygiene reasons

Contact Us

If you have any questions regarding our Refund Policy or would like to request a return, please contact novellestudieo through the contact details provided on our website.

 novellestudieo@gmail.com